Refund policy

What is Saefit’s return policy?

Thank you for shopping at Saefit. We are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may need to be returned for various reasons. Should you need to initiate a return, please note that all returns are subject to the terms outlined below.

Standard Free Returns

Should you need to return an item purchased from Saefit for any reason, you can do so within 7 (Seven) days of the date you received the product. 

Returned products must be returned in “like new” condition with all original packaging and accessories intact.

Any returns made after this period or otherwise not in accordance with these terms will not be accepted.

• Purchases of Saefit’s products from another retailer must be returned to the retailer in accordance with its return and refund policies. 
• ·         Personalized items, refurbished devices, and products marked ‘Final Sale’ are not eligible for returns. Certain products may not be eligible for free returns as noted on their product pages.
• ·         Returns lacking proof of purchase may be denied.
• ·         If a returned product does not meet our criteria for "like new" condition, we may deny the refund request.  

“Like New” shall mean including but not limiting to any signs of wear, damage, or alteration. Specifically, it should not have scratches, dents, stains, or any other visible flaws that would detract from its appearance or functionality. Additionally, all original accessories and packaging should be included with the product. 

After the return has been requested and approved, Customer Support Team shall provide you with the reverse pick up details. The reverse pickup details and return confirmation shall be sent on your registered email address and whatsApp phone number. You will be able to track the return pickup and its delivery to our place of business, which shall take around 5-10 business days based on region and pin code. 

Once received, return products are subject to inspection. If approved, your refund will be credited to the original form of payment (excluding shipping and handling charges unless otherwise specified). It can take upto 10-15 days after approval of return, depending on payment used and the practices of your financial institution to receive the credited funds and reflect the same amount in your bank account.

 

We don’t provide store credit. The return amount will be directly paid to your bank account via the original form of payment.

 

All returns are subject to validation and approval at Saefit’s discretion. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. Saefit may amend these terms at any time.